Privacy Policy of c77u

Introduction

c77u ("we", "us", or "our") operates the website https://c77u.app and provides online casino and sports betting services to players in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy describes how we collect, use, disclose, and protect information about you when you access our platform, create an account, make deposits or withdrawals, or otherwise interact with our services.

By accessing or using the c77u platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with the terms of this policy, please refrain from using our services. We encourage you to review this document periodically, as it may be updated to reflect changes in our practices or applicable regulations.

Our platform is intended exclusively for adults aged 21 and above. We do not knowingly collect or process personal information from individuals below this age. If you are under 21, you must not use the c77u platform or provide any personal information to us.

Information We Collect

We collect different categories of personal information depending on how you interact with our platform. This information helps us verify your identity, process transactions, personalise your experience, and maintain the security and integrity of our services. The categories of information we may collect include:

• Identity information: full name, date of birth, gender, and government-issued identification details required for KYC verification.
• Contact information: email address, mobile phone number, and postal address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: payment method details (such as bKash, Nagad, Rocket, Upay, or bank account references), deposit and withdrawal history, and transaction records.
• Technical information: IP address, device type, operating system, browser type, session data, and usage logs collected automatically when you access our platform.
• Behavioural information: gaming preferences, betting history, favourite game categories, session duration, and interaction patterns on the c77u platform.

How We Use Your Information

The information we collect is used solely to operate, improve, and secure our services. We do not use your data for purposes beyond those described in this policy. Specifically, we may use your information to:

• Verify your identity and age (21+) to comply with responsible gaming requirements and maintain the integrity of our platform.
• Process deposits, withdrawals, and other financial transactions securely through supported payment channels including bKash, Nagad, and Rocket.
• Provide customer support, respond to queries, and resolve complaints submitted by players based in Bangladesh.
• Personalise your gaming experience by recommending games, promotions, and features relevant to your activity and preferences on c77u.
• Detect and prevent fraud, money laundering, suspicious activity, and other security threats to protect our players and the platform.

Sharing of Your Information

c77u does not sell, rent, or trade your personal information to any third party for marketing purposes. We treat your data with the highest level of confidentiality. We may, however, share limited information with trusted partners under strict conditions where necessary to deliver our services.

Circumstances where limited data sharing may occur include the following:

• Payment processors: We share the minimum necessary financial data with licensed payment service providers (such as bKash, Nagad, and Rocket) to process your transactions securely.
• Technology and infrastructure partners: We work with trusted third-party vendors who help us operate our platform, such as server hosting, analytics, and security monitoring services — all operating under confidentiality agreements.
• Legal and regulatory compliance: If required by law, court order, or legitimate regulatory authority, we may disclose your information to comply with applicable legal obligations or to protect the rights and safety of c77u and its users.

Cookies and Tracking Technologies

c77u uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us recognise you on return visits, maintain session continuity, analyse how you use our services, and deliver content relevant to your preferences.

We use strictly necessary cookies (required for basic platform function), performance cookies (for analytics and improvement), and functional cookies (to remember your preferences). We do not use third-party advertising or tracking cookies from external ad networks. You may configure your browser settings to refuse or delete cookies, though doing so may affect certain features of the c77u platform.

Data Security

c77u implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL (Secure Socket Layer) encryption for all data in transit, secure server infrastructure, access controls limiting who can view personal data internally, and regular security assessments of our platform.

While we take every reasonable precaution to safeguard your data, please note that no system or method of data transmission over the internet can be guaranteed to be 100% secure. We encourage you to use a strong, unique password for your c77u account and to contact us immediately if you suspect any unauthorised access to your account.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by applicable legal and regulatory obligations. Financial transaction records may be retained for a longer period to satisfy anti-money laundering and audit requirements. When personal data is no longer required for any legitimate purpose, we securely delete or anonymise it in accordance with our internal data retention procedures. You may request account closure and data deletion by contacting our support team; however, certain data may be retained where legally required.

Your Rights

As a user of c77u, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team using the details provided at the bottom of this policy.

• Right of access: You may request a copy of the personal information we hold about you at any time.
• Right of rectification: You may request correction of inaccurate or incomplete personal data we hold about you.
• Right of erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to restrict processing: In certain circumstances, you may request that we limit how we use your personal data.
• Right to object: You may object to our processing of your personal data for purposes such as marketing communications or profiling.

We will respond to all valid data rights requests within a reasonable timeframe. We may need to verify your identity before acting on a request to ensure the security of your information.

Third-Party Links

The c77u platform may, in limited contexts such as game provider iframes or payment gateway redirects, reference services operated by third parties (for example, game studios such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi, and payment processors such as bKash and Nagad). These third parties operate under their own privacy policies and terms of service, which we do not control. We encourage you to review the privacy policy of any third-party service you access through or alongside the c77u platform. c77u is not responsible for the data practices of any third-party service.

Age Restriction — 21+ Only

c77u is strictly an adult-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal information from anyone under the age of 21.

Changes to This Privacy Policy

c77u reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the features and services we offer. When we make significant changes to this policy, we will update the effective date shown at the top of this document and, where practicable, notify registered users via email or an in-platform notification.

Your continued use of the c77u platform following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way c77u handles your personal data, please do not hesitate to reach out to our support team. We are committed to addressing your privacy concerns promptly and transparently.

You can reach our support team by email at [email protected]. Our team is available to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We aim to respond to all privacy-related enquiries within 2 business days.